Complaints and Discipline


The Kentucky Board of Emergency Medical Services is not only responsible for the certification and licensure of agencies and personnel, it is also the body that takes disciplinary action based on KRS 311A.060. These actions are based upon violations of a statute, administrative regulation, protocol, or practices standard relating to serving as an entity regulated by the board.

All entities may face the sanctions contained in KRS 311A.060(2)(a)-(l) if it is determined a violation has occurred.

If you have questions about the statute or due process as an EMS provider, contact or call 1-866-975-2367​.

KRS 311A.055 governs the complaint process for individuals who feel they have been hurt or aggrieved at the hands of a person or educational institution regulated by the Kentucky Board of Emergency Medical Services. To file a complaint, offended parties may use the KBEMS-L1_Complaint.pdf.

KBEMS will not accept anonymous complaints. Any complaint that is incomplete will not be assigned to the investigator nor will it be acted upon in any manner.

KBEMS no longer investigates complaints against services, agencies, or fire departments operating an EMS license. To file a complaint against a service, agency, or fire department, please contact the Office of Inspector General-Division of Audits and Investigations at 502-564-2815 or email: ​​

If you feel you have a complaint and need help getting the process started, call KBEMS at 1-866-975-2367​ or email:​

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